Expanding our scope from aviation to next-generation mobility, from the extraordinary to the everyday, and from the real to the virtual, we enrich our customers' lives through our products and services while connecting internal and external knowledge and technology through open innovation.


Challenges we want to solve through co-creation：
“Creating New Revenue Streams Beyond Aviation” and “Improving Operational Efficiency and CX in Aviation”

The aviation industry is highly volatile due to factors like pandemics such as COVID-19 and geopolitical risks. Therefore, we aim to create and expand new business areas that are less correlated with aviation, leverage our existing core competencies, and offer growth potential. Furthermore, we will pursue ESG management from a global and long-term perspective. As aviation demand recovers in the post-COVID era, we will maximize customer experience value by enhancing productivity through digital and technological adoption to meet this recovery and anticipated growth.

 

The Technology We Seek in Startups

1. Next-generation mobility-related: Space/Drones/MaaS platforms/Universal MaaS/Air mobility, etc.
2. Customer Base Utilization Business: Fintech/Data Analysis/NFT/Web3/Travel Tech/Regional Revitalization/Inbound Tourism/EC/Entertainment/Healthcare, etc.
3. Carbon Neutrality: SAF and other fuels/DAC and other negative emission technologies/Green Energy/Carbon Offsets, etc.
4. Aviation Services and Operations: AI/SaaS/Robotics/Autonomous Driving Technology, Quantum Computing, etc.

Examples of Co-Creation Ideas

1. Next-Generation Mobility: We aim to create next-generation mobility businesses such as space ventures, flying cars, and drones, as well as MaaS and Universal MaaS services that enable our airline customers to travel with greater peace of mind and enjoyment.
2. Customer Base Utilization Business: We seek to offer new products and services that allow more customers to appreciate the appeal of ANA miles and enjoy them.
3. Carbon Neutrality Initiatives: We will advance new technology development toward achieving carbon neutrality and promote demonstration experiments for the societal implementation of these technologies.
4. Aviation Services & Operations: We will promote demonstration experiments for the societal implementation of technologies that solve challenges in aviation services, operations, aircraft maintenance, and other frontline areas, and maximize the customer experience value for ANA Group passengers.

Available resources

・Industry-leading customer base and brand strength
(Annual passengers: approx. 48 million (domestic and international combined)) ※FY2023 average including code-share flights
・ANA Mileage Club membership: approx. 42 million
・Utilization of airport handling, aircraft maintenance, and air cargo operations as proven fields (operational know-how and on-site staff)
・Numerous digital touchpoints
(ANA SKY WEB, ANA MALL (e-commerce site), ANA App, ANA Mileage Club App, ANA Pay, ANA Pocket, various SNS (Instagram, Facebook, X, etc.) and more)